SCOTT C. PETTIGREW
6015 Driftwood Court 
Maineville, Ohio 45039 
Home: 513-282-4031
Cell: 513-252-2542
Email: scott@scottkuma.net

SUMMARY

Technically-proficient Systems Analyst who is 
accustomed to the multifunctional reality of 
working for an expanding organization. Six years
experience assisting customers with product 
integration into workflow. Excels at quickly 
grasping customer requirements and how they relate 
to existing and/or upcoming products. Adept at 
communicating complex terms and concepts to 
non-technical professionals. Thorough knowledge of
electronic prescribing business concepts. Excellent 
mentor, experienced team/project lead.

PROFESSIONAL EXPERIENCE

CINCINNATI CHILDREN'S HOSPITAL MEDICAL CENTER - Cincinnati, Ohio
March 2008 - Present
Systems Analyst

· Analyze, design, implement and maintain computer based systems.
· Consult with Medical Center staff and Information Services to 
  determine requirements for comptuer-based systems.
· Provide technical support and first-level problem resolution assistance.
· Develop, build, modify, test and implement programs, screens, reports,
  control mechanisms and technology.
· Serve as a resource person for and act as a liaison between CCHMC's 
  clinical/research departments and Information Services.  Support
  departmental efforts to improve customer satisfaction.
· Develop training objectives.  Prepare oral and written presentations.
  Conduct instructional seminars.
· Prepare documentation for systems implemented.
· Collect information necessary for future systems development and
  feasibility studies.
· Evaluate current systems for quality and utilization.
· Develop expertise in several CCHMC computer-based systems.
· Participate in teams assigned to system development.


AXIUM INTERNATIONAL / ENSEMBLE-CHIMES GLOBAL – Mason, Ohio 
August 2007 – January 2008
Business Analyst

· Assisted in the development of implementation plans for new customers.
· Documented customers’ existing business practices.
· Created and adapted technical specifications to mesh customers’ 
  existing business practices with product capabilities and requirements.
· Performed Quality Assurance testing of data for implementation for new 
  customer engagements.
· Performed integration and unit testing.
· Developed and maintained internal process and procedure documentation.

ZIX CORPORATION – Mason, Ohio 
2003 – 2007
Senior Product Relations Specialist / Data Specialist / VPM Installation Technician

Electronic Prescribing 2003 – 2007
· Assisted in interview process for new Product Relations Specialists (PRS).
· Trained new PRS on installation and training methods, business processes, 
  and technical requirements.
· Mentored all junior-level PRS with respect to technical, internal process, 
  and customer relation issues.
· Analyzed customers’ wireless LAN needs and install wireless LAN systems 
  utilizing Zyxel and Cisco wireless devices.
· Assisted customers with creation and integration of new workflows 
  incorporating ZixCorp’s Electronic Prescribing product.
· Enacted and documented data transfers from various patient management 
  systems, including GE/IDX, Medical Manager, and Medisoft.
· Provided training to end users for all of the company’s products.
· Performed upper-tier technical support for wireless electronic prescription 
  system.
· Wrote and maintained both internal and customer-facing specifications 
  relating to HL7 and other patient data.
· Assisted customers’ requirements-gathering to facilitate HL7 interface 
  implementations.
· 80 - 100% travel to customer locations.

Email Encryption 2005 – 2007
· Analyzed customers’ existing network infrastructure to provide optimal 
  installation paths.
· Participated in pre-installation meetings to identify customer 
  expectations, bridge requirements and facilitate system integration.
· Installed custom email encryption solution using Red Hat Enterprise on Dell 
  PowerEdge hardware.
· In-depth knowledge of Unix, DNS, SMTP, SSH, and network routing in diverse 
  environments.
· Advised and assisted customer with firewall and MTA modifications to 
  accommodate changes to existing mail flow.
· Installed and configured Red Hat Linux-based email encryption appliances.
· Provided personally-tailored training for end users.
· 10 – 25% travel to customer locations.

AJILON, INCORPORATED – Fairfield, Ohio 
2002 – 2003
Contracted to Cincom, Incorporated
Consultant

· Led an eight-person team responsible for the conversion of more than 800 
  insurance industry forms to XHTML-compliant, CSS-based web forms.
· Developed various Python utility applications and a custom Python/Tkinter
  editor in order to automate portions of the conversion process. These 
  applications cut per-sheet conversion times by more than 45%.

POCKETSCRIPT, LLC – Mason, Ohio 
2000 – 2002, 2003
System Installer

· Evaluated customers’ technical and business systems to develop integration 
  plans and workflow models.
· Enacted and documented data transfers from various patient management systems.
· Installed wireless electronic prescribing systems conforming to previously 
  gathered requirements.
· Developed and continually improved upon installation standardization processes 
  in order to reduce installation time and increase  supportability of the product.
· Trained end users of wireless prescription system.
· Provided pre-sales support to sales team.
· Assisted customer through all phases of HL7 interface implementation.

AJILON, INCORPORATED – Southfield, Michigan 
1998 – 2000
Contracted to Electronic Data Systems
Consultant

· Coordinated and performed the configuration, delivery, and installation of 
  Windows 3.11, Windows 95, and Windows NT 4.0-based personal computers to end users.
· Provided follow-up support and technical assistance.
· Managed a team of 8 technicians.

CDI INFORMATION SYSTEMS – Auburn Hills, Michigan 
1998
Contracted to Comerica, Incorporated
Desktop Support Specialist / Implementation Services Team Member

· Supported Year 2000 hardware / software normalization effort.
· Coordinated hardware, software, and equipment information surveys.

TECHNICAL SKILLS

Programming and Scripting Languages:
· Visual Basic 6.0
· Objective C
· Cocoa
· PHP
· JavaScript
· Python
· Ruby
· HTML

Databases:
· Microsoft Access
· Microsoft SQL Server 7.0
· MySQL

Operating Systems:
· Microsoft Windows (Windows 3.1x – Vista)
· Apple OS 9, OS X
· Linux (RedHat, Debian, Ubuntu, SUSE, Slackware)
· Solaris

Other/Miscellaneous:
· PIX Firewall
· Checkpoint firewall
· Microsoft Exchange
· GroupWise
· Microsoft Office
· Visio
· Remedy IT Service Management

DEGREES AND CERTIFICATIONS

Oakland University – Rochester, MI 2004
Bachelor of Arts: East Asian Studies – Japan
Certified HL7 V2.4 Control Specialist 2004